Merch Shipping & Delivery & Policy


- When will I get my order? 

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time 
depends on your location, but can be estimated as follows: 

         ● USA: 3–4 business days 
         ● Europe: 6–8 business days 
         ● Australia: 2–14 business days 
         ● Japan: 4–8 business days 
         ● International: 10–20 business days 


[Covid-19] When will I get my order? 

Our fulfillment times may be longer than usual and may 
continue to increase until things get back to normal. We're seeing delays in our supply chain, 
including distributors and shipping carriers as the entire industry is grappling with challenges. 

- Shipping is included. 

- Will I be charged customs for my order? 

An additional customs and tax fee can occur on international orders. This fee is not in our control 
and is assessed by your local customs office. Customs policies vary widely for every country so 
please check with your local customs office directly to see if they apply duties and taxes to your 

-What’s your return policy? 

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let 
us know by contacting us at merch @! 

-Do you offer refunds? 

Refunds are only offered to customers that receive the wrong items or damaged items. If any of 
these apply, please contact us at merch @ with photos of wrong/damaged 
items and we’ll sort that out for you. 

-Can I exchange an item for a different size/color? 

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our 
sizing charts—we have one for every item listed on our store, in the product description section. 
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let 
us know at Merch @ within a week after receiving your order. Include your 
order number and photos of the mislabeled item, and we’ll send you a new one, or issue a 
Return Policy